After Sales Support & Warranty

Warranty & After-Sales Support

When you purchase from the Official Pecron New Zealand store, you are backed by local New Zealand after-sales support and direct assistance for your Pecron portable power station.

2 Year Factory-Backed Warranty
Each Pecron portable power station is covered by a 2-year factory-backed warranty, giving you confidence and support after your purchase.

5 Year Factory Warranty on Selected Models
Some models receive an extended 5-year factory warranty, including the Pecron F5000LFP and WB12200 12V 200Ah LiFePO4 battery.

We can help with product setup, troubleshooting, solar charging configuration, expansion battery compatibility, warranty support, replacement accessories, and general technical advice across the Pecron range.

Whether you own a Pecron E1000LFP, Pecron E2400LFP, Pecron E3600LFP, Pecron F3000LFP, or Pecron F5000LFP, our team is here to help you get the most out of your portable power setup.

As the official online store for Pecron New Zealand, we work directly with the factory to provide reliable support, genuine accessories, and warranty assistance for customers throughout New Zealand.

Pecron New Zealand’s warranty and after-sales support only applies to products purchased directly through Pecron New Zealand. Products purchased from overseas sellers or other retailers must have warranty claims handled through the original place of purchase.

If you experience any issues with your Pecron product, please contact our after-sales support team by filling out the support form below or by emailing aftersales@pecron.co.nz. We will do our best to respond as quickly as possible and help guide you through troubleshooting, potential solutions, and, if required, the repair or replacement process.